Ease of doing business and exceptional customer service sets Gent Machine apart in the precision machining and CNC Machining industry. As with any industry, the level of service in machining is not equal across the board. Engineering and product design, creating blueprints, finding suppliers and partners, managing the supply chain, production, and staying within budget are part of all project management. Gent Machine is a perfect solution to precision production needs. We not only have experts in our Acme, Davenport, and Swiss CNC departments, we have excellent support staff in maintenance, quality, assembly, and the office. We value our customer relationships and communication. We manage the entire process of machining parts with attention to every detail. We do not take short cuts. What truly sets us apart from other shops is our deep commitment to our customers. Our quality and customer service are five-star. The recipe is simple:
- We start at the top. Ownership and leadership understand that customers drive our business. Providing five-star customer service allows us to meet the machining needs of long-time customers. We are proud of fostering relationships with our clients over the last eight decades. Following our core values of Quality, Respect, Integrity, Teamwork, and Positivity keep us focused on our customers, our employees, and our products.
- We hire and retain expert machinists and support staff. Many of our machinists, tool makers, and machine maintenance staff have over 25 years of experience. A few have over 40 years of experience. No problem is too difficult for our employees to tackle, whether navigating a tight tolerance, completing a complicated set up on our Swiss CNC machines, or rebuilding one of our spindle machines. Taking care of our machines and tools insures we can take care of our customers every need. Our detailed and experienced quality inspectors ensure all customer specifications are met.
- Real people answer the phones. Not only do real people answer the phones, they are friendly and concerned about answering our customers questions.
- The best equipment allows us to perform the best work for our customers. Five spindle, high volume Davenports allow us to make thousands of parts in a day. Our six spindle Acmes can handle larger diameters, up to 2”. Our Swiss CNC machines hold dimensions within tenths of a thousandth of an inch. Along with our Hwacheon Mill, and rotary transfer machines, Gent has a solution for your machining needs.
- Quality is a way of life. Our customers include the automotive industry, military, medical applications, and industrial supply. Lives are on the line. Precision is mandatory.
Treating people well is part of our company’s roots. Customer service is an embedded part of our mid-west culture. Customer service is an embedded part of Gent Machine’s culture. Precision machining is complex and an intellectual challenge. Exceptional customer service is straightforward. Customer service centered around quality, integrity, teamwork, positivity, and respect is the roadmap we follow. There is no reason for any customer to accept subpar customer service. Our staff is available to deliver quality service and quality parts.